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EPIC Assist

ENABLING PEOPLE, COMMUNITIES & PLACES TO REACH THEIR GREATEST POTENTIAL !
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Queensland, Australia
51-200 employees

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Company Description

EPIC Assist is a long-standing Australian social enterprise and charity that partners with people with disability and employers to create meaningful, sustainable employment. Trading as EPIC Assist, EPIC Employment Inc. is a registered NDIS provider and ACNC charity with more than three decades of impact dedicated to enabling people, communities, and places to reach their greatest potential. Since 1990, EPIC has supported over 200,000 people with disability on their employment journey and helped secure 46,000 jobs by working side by side with 32,000 employers across metropolitan and regional locations. Its personalised model blends job readiness coaching, confidence and skills building, employer engagement, tailored job matching, and practical on-the-job and post-placement support, alongside resources that promote mental health and wellbeing. EPIC consistently delivers outcomes above industry benchmarks, maintaining around a 40% caseload employment success rate each year and achieving a Net Promoter Score improvement from 37 in 2016 to 89 in 2025. The organisation actively champions inclusive hiring through community partnerships and targeted initiatives, such as the Tourism Taster pilot program (July 2023–June 2024) led by its Cairns team, which connected tourism businesses with motivated employees with disability and helped employers break down barriers and build more accessible workplaces. EPIC’s success stories span a wide range of roles and industries—from placements at McDonald’s Newmarket to specialist retail at The Aquarium Centre in Sunnybank Plaza and roles at the Cairns Convention Centre—demonstrating its ability to support both job seekers and employers in retail, hospitality, and service environments. Beyond employment services, EPIC contributes to public awareness and inclusion through articles and resources that encourage conversations around mental health, belonging, and culturally safe practice, underpinned by a strong reconciliation commitment and respect for Traditional Custodians. By combining compassionate, evidence-based support for job seekers with practical, education-led partnerships for employers, EPIC Assist helps build inclusive workforces where people with disability can contribute their skills and thrive.

Services

Permanent Recruitment
RPO

Service Delivery Models

No items available

Specialization

Industry Focus

Hospitality & TourismRetail & Consumer Goods

Profile Expertise

Generalist - white collar professionalsGeneralist - blue collar professionalsHospitality & Retail

Who we worked with

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FAQ

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