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Company Description
The Talent Playbook is a Brisbane based recruitment and HR consulting partner founded in 2018 to serve those who serve others, with a core focus on hospitality and FMCG retail. Recognized as an award winning and trusted advisor, the firm blends bespoke recruitment, embedded RPO, and practical HR support to help clients build high performing, retention focused teams. Its bespoke recruitment model combines comprehensive market mapping, true headhunting, and campaign storytelling to attract passive talent, while giving hiring managers world class tools, training, and frameworks so decisions are confident and consistent. With a 98 percent retention rate and a 6 month placement guarantee, The Talent Playbook stands behind outcomes rather than activity, aligning each search to culture, standards, and long term business goals. For organizations scaling or seeking predictable hiring costs, its Recruitment Process Outsourcing model embeds a dedicated recruiter to run the full lifecycle from sourcing to onboarding, offering unlimited placements on a fixed retained fee and seamless integration with client systems and processes. Complementing recruitment, its HR Support Services address performance management, policy development, HR technology implementation, employee relations, and tailored advisory, ensuring compliance and stronger people practices across the employee journey. The firm partners with well known brands across premium dining, QSR, coffee and beverage, and multi site retail, including groups associated with KFC, Chatime, Foodco, Seven Miles Coffee Roasters, Campos Coffee, NightOwl, Max Brenner, SSP, Teadrop, and other growth minded operators. Whether filling front of house roles, venue and operations leadership, head office functions, or senior appointments, The Talent Playbook delivers an end to end, project managed process that is transparent, rigorous, and designed for retention. Its mission is simple: close the gap between client needs and talent aspirations so teams are equipped to thrive and customer experiences are consistently excellent.
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