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Company Description
Competency Training Systems (CTS), International is a professional corporation specializing in competency-based workforce development for utilities, with a particular emphasis on water and wastewater operations. CTS designs and implements tailored training and assessment systems that align with each client’s operational processes, regulatory requirements, and safety standards, leveraging patented Training Modules and Competency Development tools. Since 2008, the firm has refined a comprehensive approach built around Job Competency Requirements (JCR) and Standard Answers (SA), often linked to Standard Operating Procedures (SOP), to standardize qualification, certification, and performance across roles spanning plant operations, maintenance, electrical, instrumentation, collection systems, and heavy/light equipment. Working closely with client Subject Matter Experts, CTS builds the documentation and verification architecture that captures the knowledge, skills, and abilities needed for employees to operate safely and efficiently, while embedding train-the-trainer and assessor qualifications to sustain capability in-house. The system integrates end-to-end training administration—maintaining required training records by job and employee, tracking attendance and competency assessments, scheduling on a centralized calendar, securing training resources, and ensuring compliance—and measures impact using data-driven methods, including Kirkpatrick evaluations, to feed continuous improvement, performance reviews, succession planning, long-term staffing, balanced scorecards, and strategic plans. CTS supports management with transparent training data to inform decisions, fosters consistent standards across teams, and reduces operational risk by validating proficiency for both routine and abnormal duties. Recognition of outcomes includes Union Sanitary District’s inclusion in Training Magazine’s Top 125 Global Training Organizations and client honors such as Ross Valley Sanitary District’s Organizational Excellence award for competency-based training. With leadership experience rooted in military instructional design and public utility technical training, CTS brings practical know-how, purpose-built tools, and mobile app support to help public and private utilities achieve a reliable, compliant, and sustainable workforce.
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