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Delve

Human-Centred Transformation
0.0 (0)
Ireland, Ireland
1 employees

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Company Description

Delve (Delve Service Design Ltd.) is a boutique Ireland-based consultancy and talent partner focused on human-centred transformation for complex organisations, combining service, product, and user experience design with flexible delivery models to achieve measurable impact. Led by Managing Director Edward Conmy, the firm helps programme and delivery leads, as well as operational teams across customer, product, design, and people functions, solve strategic gaps, skill mismatches, and scaling friction without the consultancy overhead. Delve’s integrated model spans three pillars: strategic consulting to set vision, frameworks, and roadmaps; innovation projects delivered under a defined statement of work with handpicked specialists and project governance; and designed talent solutions that provide burst capacity via day-rate contractors, fractional leadership and interim management, alongside selective permanent hiring for critical roles. Its research-led, collaborative practice—stakeholder mapping, in-depth interviews, customer research, co-creation workshops, journey mapping, opportunity framing, and service blueprints—builds evidence, alignment, and buy-in, de-risks delivery, and accelerates adoption. Outcomes include redesigned multi-touchpoint services and digital products, customer communication strategies influencing frequency, channel mix, and content relevance for over a million customers, and iterative improvements to enterprise graduate programmes, including low-fidelity portal prototypes and future-state blueprints that clearly identify people, process, system, and technology changes. Testimonials highlight Delve’s ability to source hard-to-find UX and digital professionals, present culturally aligned shortlists, and manage processes end-to-end while representing client brands credibly. With experience across banking, insurance, telco, e-commerce, airlines, media, edtech, and utilities, Delve recruits material-impact expertise, builds burst-capacity teams, and runs SOW-led delivery to transform colleague and customer experiences. Whether a rapid diagnostic and executive buy-in, an SOW-based redesign sprint, or fractional leadership to guide ongoing delivery, Delve’s pragmatic, human-centred approach delivers strategic clarity and tangible results.

Services

Executive Search & Interim Management
Contract Staffing

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Industry Focus

TechnologyFinancial Services

Profile Expertise

Technology & DigitalMarketing & CreativeSenior Executives

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