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Company Description
Customer Experience Office (CXO.AS) is a Copenhagen-based boutique consultancy dedicated to driving sustainable growth through stronger customer loyalty. Founded by Jesper Krogh Jørgensen—one of Denmark’s most experienced specialists in Customer Experience (CX), Net Promoter Systems (NPS), customer journeys and service design—the firm brings more than 25 years of expertise from leading Danish consulting houses and a track record of 50+ projects for global B2B organizations and B2C brands with direct customer relationships. CXO designs and delivers end-to-end NPS and eNPS solutions, customer strategy development, journey mapping and service design, and customer-centric culture and leadership programs, complemented by organization design, response optimization leveraging AI, and pragmatic software and vendor selection with supporting process design. Engagements range from full transformation programs to focused analyses, workshops, leadership sparring, training, and NPS certification. Through its e-learning academy, CXO offers tailored certification pathways for executive teams, employees and middle managers, and program leaders/CX-NPS specialists, ensuring capability building at all levels. The firm’s cross-industry experience includes financial services (Arbejdernes Landsbank, Jyske Bank, Nykredit, Tryg), telecommunications and media (YouSee, TDC, Børsen), logistics (DSV, Maersk), and manufacturing and engineering (Danfoss, Grundfos, LEGO), as well as notable engagements with Coloplast, CHR Hansen, ISS, G4S and COWI. CXO’s approach blends strategic clarity with hands-on execution, often helping clients stand up global NPS programs at pace—such as launching across four countries in 90 days—and, when needed, operating the solution in an interim capacity until internal teams are established. Tools like the firm’s LOYALTY test diagnose customer orientation, while evidence-led insights, needs-based segmentation, and best-practice governance embed measurable improvements in satisfaction, retention and lifetime value. Operating in Danish and English, CXO partners closely with leadership to build customer-oriented cultures, align processes and technology, and translate voice-of-customer data into continuous improvements that compound over time.
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