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W&W Human Resources

Wir sind Ihr Partner in den Bereichen Personalvermittlung, Personalentwicklung und Personalberatung.
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Germany, Germany
2-10 employees

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Company Description

W & W Human Resources is a Germany based recruitment and people development boutique serving companies nationwide, with a clear focus on call centers and the retail environment. Led by practitioners Ivonne Wresch and Anja Weber, the firm blends deep in house experience from service centers, sales leadership, and store management with proven methods in assessment, training, and coaching. The team partners with employers to define role requirements, design assessment centers, run structured selection processes, and prepare new hires to perform through targeted onboarding and skills training. W & W is particularly strong in customer service and sales functions, including call center agents, account managers, sales managers, team leads, and office operations roles, and also supports finance and administrative profiles such as credit advisors, tax clerks, accountants, and real estate administrators; selected technical hiring, such as SHK installers, is handled for clients with recurring needs. Beyond recruiting, the firm delivers tailored training and personal development programs on site, covering soft skills, conflict management, deescalation, complaint handling, team building, leadership development, and inhouse trainer enablement, all aligned to business goals and measured outcomes. Drawing on experience building and scaling call centers, W & W supports clients with campaign planning for inbound and outbound operations, script and objection handling design, quality standards, and performance coaching. Its client portfolio spans telecommunications, insurance and broader financial services, e commerce and retail, and professional services, giving the team insight into talent markets across Germany. Candidates value W & W for transparent communication, interview preparation, and long term career guidance, while clients appreciate pragmatic delivery, cultural fit, and retention focused hiring. The result is a hands on partner that connects recruitment with development so new hires ramp faster and teams sustain high service and sales performance.

Services

Permanent Recruitment
Temporary Staffing

Service Delivery Models

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Specialization

Industry Focus

Retail & Consumer GoodsTechnology

Profile Expertise

Sales & Business DevelopmentFinance & AccountingHospitality & Retail

Who we worked with

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FAQ

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