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Top Solution

Sveriges ledande entreprenadsforetag inom hotellreception
0.0 (0)
Sweden
2005

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Company Description

Top Solution is a Swedish specialist provider of hotel front office operations and security, founded in 2005 and headquartered at Fatburs Brunnsgata 31, 118 28 Stockholm. The company focuses exclusively on night reception services for hotels across Sweden, delivering experienced and well trained night receptionists supported by dedicated on call supervisors around the clock, 365 days a year. In 2008 the firm became an authorized security company, enabling it to combine premium guest service with robust safety and guarding capabilities tailored to the hotel environment. Clients include leading Nordic and international hotel groups such as Strawberry, Best Western, Elite Hotels, and Ligula, who rely on Top Solution to secure continuity, quality, and readiness during critical overnight hours. The operating model is built on niche expertise, strict routines, and an actively engaged leadership team with more than 20 years of hotel industry experience, ensuring fast decisions, reliable coverage, and consistent brand aligned guest interactions at the front desk. Top Solution manages scheduling, training, and contingency staffing through a flexible personnel pool, and coordinates knowledge sharing across properties so that individual night agents are never alone in practice even when working solo on site. Continuous training takes place both in the companys facilities and at client hotels, and agents participate in hotel trainings and staff meetings to integrate seamlessly with on property teams. A formal quality policy emphasizes service excellence, safety, preparedness, accountability, and ongoing improvement, while the environmental policy prioritizes low emission company cars, rail over air for domestic travel, reduced electricity consumption, proper waste sorting and recycling, employee engagement, and compliance with applicable regulations. By staying narrowly focused on hotels and security, Top Solution delivers a dependable outsourced solution that elevates guest experience and operational resilience.

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