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Company Description
Platform is the intermediary mortgage brand of The Co-operative Bank, dedicated to supporting UK mortgage brokers with a comprehensive suite of residential and buy to let products alongside clear, up to date guidance across the application journey. Through the Co-operative Bank for Intermediaries website, registered brokers can log in to submit and track cases, access affordability and product calculators, review valuation fees, and download literature to support client recommendations and packaging. Detailed lending criteria are published for residential, buy to let, professional mortgages, help to buy, and interest only options, while practical support is provided for existing customer needs including product transfers, further advances, porting, transfer of equity, and lending variations. To ensure transparency and efficiency, Platform publishes current service levels for new business, product transfers, and lending variations, and maintains a structured pre application support model. A recent change enables brokers to obtain support for both The Co-operative Bank and Coventry Building Society products via one BDM team, with BDM search and Business Development Advisor contacts signposted to streamline case discussions before submission. The site hosts regularly updated news on product changes and Bank of England base rate movements, with links to guidance explaining implications for new and pipeline cases, helping advisers manage client expectations. Brokers can register online, manage privacy and cookie preferences, and access FAQs and application help, reflecting the banks emphasis on clarity, compliance, and service consistency. Governance information is clearly stated, noting that The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registered in England and Wales (Company No. 990937) with its registered office at 1 Balloon Street, Manchester, M4 4BE. Purpose built for intermediaries, Platform combines technology enabled tools with accessible human support to shorten turnaround times, improve packaging quality, and deliver reliable outcomes for clients introduced by professional mortgage advisers.
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