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Company Description
Operational Technical Services (OTS) is a specialty recruiting, staffing, and consulting partner dedicated to the water and wastewater utility sector across the United States. Founded in 2020 during the Covid pandemic, the company was created to address critical gaps in finding qualified and certified professionals for public and private utilities, a niche that historically relied less on outside assistance. OTS supplies skilled personnel for water treatment, distribution, wastewater and collections, project start-up, and emergency response operations, and has supported clients nationwide in filling more than 200 positions. The firms model emphasizes quality, safety, and compliance, deploying W-2 employees who receive health benefits, vision and dental options, sick time, weekly pay, and other supports such as boot allowances and retirement plans. OTS augments operational staffing, provides Capital Improvement Project (CIP) support, delivers rapid-response teams for recovery scenarios, and offers construction and engineering support for treatment process updates and startups, ensuring time and ratepayer dollars are not wasted. Clients include public and private utilities as well as engineering firms and industrial operators such as refineries, breweries, and steel companies that require water/wastewater operations expertise. OTS places a premium on service: each client is assigned an account representative who maintains regular check-ins, while field employees receive ongoing recruiter guidance and access to on-the-job training resources aligned with leading standards (e.g., AWWA, EPA, local primacy organizations, and safety protocols like LOTO). As a certified Small Business for Public Works and a certified woman minority-owned business, OTS partners with prominent industry organizations and maintains an always-current job board to connect certified utility professionals with opportunities in all 50 states. The result is a responsive, compliant, and people-centric approach that consistently aligns talent with mission-critical utility operations.
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