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Luzon Global

Medical Virtual Receptionists
0.0 (0)
Australia, Australia
11-50 employees
2023

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Company Description

Founded in 2023, Luzon Global helps businesses build efficient and successful hybrid teams by combining client onshore teams with offshore talent. The company specializes in medical virtual receptionists for GP practices, allied healthcare providers, dental clinics, and similar settings. Its engagement model begins with a discovery session to define role requirements, rosters, technology needs, and process documentation. Luzon Global then runs a structured recruitment process based on the position description, screening candidates for soft skills such as communication, customer service, and empathy alongside the medical receptionist competencies required for the role. Clients interview shortlisted candidates and make final hiring decisions. The firm supports onboarding and ongoing management by setting up communication channels, providing training and materials, monitoring performance against KPIs, reinforcing data security and compliance, and delivering continuous feedback and support. Typical tasks handled by virtual receptionists include patient enquiries across phone, email, and online chat, billing support and insurance claims processing to improve revenue and reduce outstanding debts, appointment booking and reminders to minimize no shows and fill schedules, and triage or routing of non patient calls. Drawing on more than 15 years of experience building offshore teams, Luzon Global applies a practical Tools, Processes, and People framework to ensure hybrid teams integrate smoothly with onshore leadership while avoiding micromanagement. Data security is integral, with policies covering acceptable use, asset management, communication and network security, endpoint protection, physical and environmental security, media disposal, and breach notification, and solutions delivered with partners that hold ISO 27001 and SOC 2 Type 2 certifications. This focus on best practice, clear goals, and regular communication helps clinics reduce wait times, enhance patient experience, improve billing accuracy, and lower administrative overhead. With a growing team of around 14 professionals, Luzon Global delivers cost effective RPO, contract staffing, and managed offshore support tailored to healthcare workflows.

Services

RPO
Contract Staffing

Service Delivery Models

No items available

Specialization

Industry Focus

Healthcare & Life SciencesProfessional Services

Profile Expertise

Healthcare & Life SciencesGeneralist - white collar professionals

Who we worked with

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Client Feedback & Reviews

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FAQ

No FAQ provided

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