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Hays Call Centre

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0.0 (0)
United Kingdom

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Company Description

Hays Call Centre is a recruitment specialist dedicated to hiring for customer contact, support, and inside sales environments. The practice focuses on building high performing teams for contact centres and customer operations by matching motivated people with roles that suit their strengths and aspirations. Its consultants concentrate on three core solutions customers rely on most in this space: permanent recruitment to secure long term talent, temporary staffing to provide flexible coverage for seasonality and projects, and contract staffing to deliver skilled resources for defined assignments. With a deep understanding of the fast paced realities of call handling, service level agreements, and occupancy targets, Hays Call Centre screens candidates for the communication, empathy, resilience, and problem solving skills that underpin outstanding customer experiences. Typical appointments span inbound and outbound agents, customer service representatives, technical support advisors, collections and retention specialists, sales and lead generation teams, team leaders and supervisors, workforce management analysts, quality assurance and training staff, and contact centre managers. The team supports organizations of all sizes, from scaling operations that need rapid volume hiring to established centres optimizing performance and retention, and works across a wide range of industries where customer contact is mission critical. Employers benefit from structured processes that shorten time to hire, consistent assessment aligned to role expectations, and transparent reporting on pipelines and outcomes. Candidates gain clear guidance on role requirements, interview preparation, and progression pathways that help them grow their careers in customer operations. Beyond role matching, the practice maintains curated talent pools segmented by skill, language, and availability, enabling swift shortlisting for spikes in demand without sacrificing quality. It embraces modern sourcing methods, market mapping, and behavioral interviewing, and can coordinate assessment centers for volume intakes when needed. Processes address the nuances of on site, hybrid, and fully remote contact centres, with attention to home working readiness, shift flexibility, and security considerations. Diversity and inclusion are embedded into outreach and shortlisting to help employers build teams that reflect the customers they serve. Whether a business is launching a new line, covering peak demand,

Services

Permanent Recruitment
Temporary Staffing

Service Delivery Models

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Specialization

Industry Focus

Professional Services

Profile Expertise

Generalist - white collar professionals

Who we worked with

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