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Company Description
Cloud 9 LLC is a US-based offshore staffing partner that helps companies build high-performing, fully managed virtual assistant and customer support teams at a fraction of domestic costs. Focused on entry-level to mid-skilled office roles, the firm combines recruiting, onboarding, and day-to-day performance oversight so clients can scale confidently without adding managerial overhead. Cloud 9 sources seasoned, English-speaking talent across multiple countries, including the Philippines, and rigorously vets candidates through English assessments and live interviews. Its managed service includes daily check-ins with agents to align on KPIs, monthly performance reviews with clients, and access to Hubstaff monitoring with real-time activity insights, 10-minute interval screenshots, and productivity scoring. The company handles payroll, currency exchange, and international taxes, providing a simple, EOR-style experience with shared management and unlimited replacements to ensure continuity and results. Transparent pricing features hourly tiers from $7$13 depending on role complexity, plus a one-time $500 onboarding fee per hire to compensate interview participants; every engagement includes a dedicated Cloud 9 customer success manager and talent available to work US hours. Typical roles span data entry, call center, live chat and email support, back-office/admin, Tier II/III customer and technical support, bookkeeping and billing, medical billing/coding, cold-calling sales, translators, and AutoCAD design. Cloud 9 was created to help businesses counter rising payroll costs and the high turnover common in entry-level roles, often saving clients approximately 70% and around $25,000 per hire per year while maintaining quality through structured oversight. Trusted by brands such as Project Solar, Route, Axomo, and others, clients consistently cite smooth offshore hiring, attentive management, and measurable outcomes. With a large pool of prequalified, English-speaking candidates and an active, distributed team across eight countries, Cloud 9 delivers scalable support that is easy to implement, monitor, and optimize.
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