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Citrus Group

Leaders in Contact Centre & Business Support Recruitment
0.0 (0)
New South Wales, Australia
51-200 employees

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Company Description

Citrus Group is a specialist recruitment partner focused on contact centre and business support talent across Australia. Established in 2013 and headquartered in Sydney, the firm combines deep functional expertise with national reach to help employers recruit, onboard, train, and retain high-calibre people. Backed by a senior management team that has delivered recruitment and retention solutions to the contact centre industry since 1995, Citrus Group provides an end-to-end offering that spans permanent hiring, temporary and casual staffing for high-volume or short-term projects, and executive search for senior leadership roles. Their solutions extend beyond hiring to include assessment centre design and facilitation, consulting and managed services to improve people and performance, structured onboarding and performance management programs, and targeted training delivered in partnership with the Customer Service Institute of Australia (CSIA), with participants receiving nationally recognised certification. Citrus Group also equips clients with market intelligence via industry-specific surveys, white papers, benchmarking reports, and regular insights sessions, ensuring decisions are informed by current salary, workforce, and engagement trends. As industry specialists, they recruit a broad range of roles including inbound/outbound customer service and telesales, email and social media response, online chat, IT technical support and help desk, account management and collections, office managers, accounts payable and receivable, general administration, reception, executive assistant and personal assistant, team leaders and supervisors, sales executives and account managers, retail, and senior management/executives. A commitment to continuous improvement underpins their delivery, with comprehensive onboarding and WHSE inductions, e-learning, new recruit reviews, ongoing candidate care, temporary staff performance management, and exit interviews. Active membership and sponsorship of leading associations such as CSIA, Auscontact, RCSA, and APSCo reinforce Citrus Group’s professional standards and network. With a reputation for specialisation, unique selection and assessment techniques, and cost-effective, scalable delivery, Citrus Group is a reliable, results-driven partner for organisations building high-performing contact centre and business support teams.

Services

Permanent Recruitment
Temporary Staffing

Service Delivery Models

No items available

Specialization

Industry Focus

Professional Services

Profile Expertise

Generalist - white collar professionalsSales & Business DevelopmentSenior Executives

Who we worked with

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