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Company Description
Avanza Nearshoring Solutions, also known as Avanza BPO & Staffing, is a Phoenix, Arizonabased nearshore staffing and BPO partner purpose-built for the logistics and transportation sector. Founded and run by former logistics professionals with over 30 years of combined experience, the firm translates deep domain expertise into scalable talent solutions that function as a seamless extension of U.S. freight brokerages, 3PLs, carriers, and shippers. Avanza manages the full lifecycle from discovery to delivery: its Csuite engages early to understand a clients operating model; a rigorous recruitment enginesupported by partnerships with fully bilingual schools and local universitiessources and vets candidates; onboarding is orchestrated to achieve zero disruption; and senior account managers with 5+ years in logistics provide daytoday leadership, reporting, and performance oversight. Training is a core differentiator, with industry-specific curricula powered by Sync Logistics Training to produce agents who are fluent in freight operations and customer expectations. Engagements span back-office and revenue operations, including freight brokerage support, track and trace, customer service and call center, billing and collections, accounting support, sales development/lead generation, and custom roles tailored to unique workflows. Avanzas model emphasizes bilingual talent, process rigor, KPI accountability, and continuous improvement, enabling clients to offload repetitive tasks, stabilize service levels, and scale efficiently across time zones while retaining control over outcomes. Typical implementations move from discovery to onboarding in about two weeks, and solutions are designed to augmentnot replaceexisting teams. As a familyowned company grounded in logistics fluency, Avanza prioritizes longterm relationships, transparent communication, and measurable results, helping supply chain organizations streamline operations, enhance customer experience, and unlock new revenue with nearshore teams that speak the language of logistics and integrate tightly with existing systems and processes.
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