Ratings
0.0
Based on 0 verified reviews
Industry Knowledge
0.0
Hiring Speed
0.0
Candidate Quality
0.0
Candidate Experience
0.0
Communication
0.0
Value For Cost
0.0
Company Description
Ability-GO is a U.S.-based virtual contact center and managed staffing company dedicated to creating meaningful careers for Americans with Disabilities while delivering measurable business outcomes for clients. Founded in 2013 as StatesideBPO and now a certified Disability-Owned Business Enterprise (DOBE), the firm operates a distributed, work-from-home model with associates across more than 25 states, enabling flexible scheduling, national reach, and unusually low attrition that translates into longer tenure and deeper program knowledge. Ability-GO offers full-service contact center operations or modular support across phone, email, chat, and SMS, covering customer service, sales, retention, back office, and technical support; it does not conduct outbound prospecting or collections. Its Managed Staff Augmentation solution quickly supplies qualified, home-based agents and specialized talent, including software developers, leveraging a powerful recruiting network that spans state Vocational Rehabilitation organizations and partners embedded in veteran and disability communities. The company underpins delivery with modern technology, including Bit-Lever, its proprietary platform for gamification, coaching, quality assurance, incentive management, SMS tools, and metric dashboards that automate reporting and benchmark performance to reduce attrition and boost engagement. Ability-GO also partners with Cloud CCX to design and manage Twilio and Amazon Connect environments, enabling omnichannel customer experiences, IVR and virtual assistant design, and speech/data analytics. Internal and partner technical expertise extends to front-end and back-end development (React, Node.js), mobile, QA testing, responsive design, and custom scripting in JavaScript and Python to accelerate project delivery. With leadership experience spanning cable/MSO, energy, home technology, financial services, government, retail, healthcare, and large-scale global contact center operations, Ability-GO blends mission-driven hiring with rigorous management, QA, and workforce optimization to improve customer experience, compliance, and cost efficiency. By aligning talent, process, and technology, the company delivers inclusive, resilient teams and scalable programs tailored to each clients needs.
Specialization
Industry Focus
Who we worked with
No featured clients provided
No video introduction provided
FAQ
No FAQ provided
Similar Agencies
Whitley Recruiting Partners
0.0 (0)
Raleigh, United States
Software DevelopmentCybersecurity+9
Crown Personnel Services
0.0 (0)
Dayton, United States
AutomotiveAerospace+15
Raven Ridge
0.0 (0)
Bedford, United States
Management ConsultingLegal+11
Search Excellence Partners
0.0 (0)
Chicago, United States
AutomotiveAerospace+19
Covr
0.0 (0)
Springville, United States
Hospital & Health Care (Nursing)Physicians+6
RedLine Associates, Inc
0.0 (0)
Chicago, United States
BankingInsurance+15