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The Wofi AB

En trygg rekryteringspartner med hog kompetens, lang erfarenhet och passion for var uppgift.
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Sverige, Sweden

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Company Description

Based in Stockholm, The Wofi AB (The Workers of First Impression) is a niche recruitment and staffing partner dedicated 100 percent to customer service. The firm delivers permanent hires, temporary consultants, and interim customer service leaders to organizations that view service as a competitive advantage. With more than 27 years of experience, The Wofi applies a competence based, unbiased recruitment methodology and works closely with clients to design cost and time efficient solutions, from full cycle hiring to tailored parts of the process. As a member of Almega, all staffing services are covered by collective bargaining agreements, giving consultants secure, contract compliant terms for vacation, salary, pension, and sick leave. The Wofi also invests in talent development through service training, mentoring for every consultant assignment, and practical coaching that helps teams lift customer experience metrics. The company supports Nordic language needs and routinely places Swedish, Danish, Norwegian, and Finnish speaking customer service agents and managers. Clients span e commerce, retail, consumer electronics, media, technology, education, and financial services, with references that include brands such as Lensway, Plantagen, Cision, Nikon, Adlibrisgruppen, OPR Finance, and Hyper Island. Known for accessibility and responsiveness, the team aims to respond to incoming emails and calls within one hour, and it has built long term relationships reflected in a 97 percent customer satisfaction rate. Beyond delivery, The Wofi facilitates networking events, runs tailored service trainings, and offers free personal advice for leaders building or scaling customer service functions. Whether a company needs to quickly bridge a leadership gap with an interim customer service manager, add flexible customer service capacity for peak seasons, or recruit a permanent team that will raise the standard of care, The Wofi provides a reliable, high quality partner focused on getting the right person in the right place.

Services

Permanent Recruitment
Temporary Staffing

Service Delivery Models

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Specialization

Industry Focus

Retail & Consumer GoodsTechnology

Profile Expertise

Generalist - white collar professionalsHospitality & RetailSenior Executives

Who we worked with

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FAQ

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