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Company Description
WhenYouNeedHR is a dedicated human resources consulting partner that equips small to mid-sized organizations with practical, on-demand HR support so they can stay focused on running and growing their business. Led by founder and CEO Susan Somers, the firm delivers clear, actionable solutions across the full employee lifecycle—onboarding to termination and everything in between—through flexible arrangements such as a monthly HR retainer starting at just three hours per month or targeted, one-time projects. Core offerings include crafting employee handbooks that authentically reflect company culture and expectations; developing compliant HR policies and confidential reporting procedures; guiding employee relations with objective, consistent approaches to attendance issues, corrective actions, tough conversations, and conflict management; and conducting proactive compliance check-ups that address I-9 accuracy, recordkeeping and retention, proper employee classification, and required workplace postings. The team also builds precise job descriptions and ensures correct exempt/non-exempt classifications, helping employers avoid common pitfalls, and strengthens performance management frameworks with intentional feedback, accountability, and development practices. Known for translating complex regulations into straightforward steps, WhenYouNeedHR provides detailed findings with simplified, actionable recommendations and drafts easy-to-implement processes that help minimize risk and liability. Susan’s perspective is informed by years working alongside corporate employment attorneys and earlier HR experience at AT&T, which laid the foundation for launching WhenYouNeedHR over 20 years ago. She has partnered with employment attorneys to organize and lead workshops and regularly facilitates training for business owners, HR professionals, and managers at all levels, emphasizing proactive leadership and productive workplaces. Based in the Westerville area, WhenYouNeedHR acts as a trusted HR business partner—available when needed, without the overhead of a full-time HR department—while clearly noting that it provides HR management and consulting services, not legal advice.
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