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Company Description
VIZX Global is a Kenya- and US-based business process outsourcing partner specializing in scalable CX operations, back-office support, and recruitment process outsourcing that help companies reduce costs, accelerate time-to-value, and deliver consistently high customer and operational outcomes. Positioned as Africa’s leading BPO powerhouse with a flagship hub in Nairobi and a client-facing presence in Los Angeles, VIZX brings 24/7 coverage, multilingual capability, and agile ramp-up—supported by outcomes such as average cost reductions, sub-30 day ramp times, and strong CSAT on managed programs. Its CX Solutions span inbound and outbound contact center, omnichannel customer care, advanced analytics, and integration to client systems; the firm’s VIZ-CX customer engagement solution blends technology with proven BPO workflows. Back Office Solutions cover data processing, finance operations, content moderation, and administrative services executed with accuracy, compliance, and reliability. The company’s sector-aligned offerings include Real Estate Solutions for leasing coordination, lead qualification, appointment setting, property management, and foreclosure support; Merchant Solutions for onboarding, KYC/KYB, chargeback handling, and merchant care; and a deep roster of industry programs across healthcare, technology, finance, travel, manufacturing, logistics and supply chain, and retail and e-commerce. VIZX’s RPO practice delivers end-to-end talent acquisition—from sourcing and screening to onboarding and payroll compliance—tailored to organizational goals and culture, with rigorous quality and process governance. Its Vizx HI operating model emphasizes human intelligence enhanced by practical AI enablement, equipping agents with emotional intelligence, brand alignment, and modern tooling to improve speed, accuracy, and customer experience. VIZX is committed to employee welfare and community impact through upskilling and the Vizx Community Fund, and underpins delivery with robust privacy and security standards, including SOC 2, ISO, and ODPC compliance. Clients choose VIZX to deliver standout CX and scale non-core functions while staying focused on growth.
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