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Company Description
Protocol Consultancy Services (PCS) is an Ofsted Outstanding training provider based in the heart of Birmingham City Centre, dedicated to empowering people and businesses through high-quality, cost-effective learning since 1996. With more than 5,000 learners supported to date, PCS delivers fully funded Pre-Apprenticeships, Apprenticeships and Upskilling Short Courses designed to develop practical skills, boost confidence and accelerate career progression while strengthening employer workforces. Programmes span Business & Administration (including Business Administrator Level 3, HR Support Level 3, Team Leader Level 3, Operations Manager Level 5 and People Professional Level 5), Digital (Digital Support Technician Level 3), Education & Childcare (Learning & Development Practitioner Level 3, Learning & Skills Mentor Level 4 and Learning & Skills Teacher Level 5), Sales, Marketing & Procurement (Customer Service Practitioner Level 2, Customer Service Specialist Level 3, Multi-Channel Marketer Level 3 and Marketing Executive Level 4) and Transport & Logistics (Warehouse Operative Level 2). Employers benefit from end-to-end apprenticeship services covering levy and non-levy guidance, Information, Advice & Guidance (IAG), attraction via live vacancies, candidate screening and matching, onboarding and ongoing progress reviews supported by e-portfolios and fully equipped training rooms. PCS integrates safeguarding, mental health and healthy eating resources across delivery, provides clear policies and mentor guidelines, and champions equal opportunities for applicants from all parts of the community. Learning is flexible and employer-aligned, combining practical workplace competencies with functional skills to ensure job readiness and measurable impact on productivity and service quality. With a proven track record, strong employer testimonials and accessible learner, parent and employer hubs, PCS makes it simple to recruit and develop early-career talent or upskill existing staff. Headquartered at The Old Guild House in Birmingham, the team continues to expand partnerships with organizations of all sizes while maintaining the highest standards of quality, compliance and learner support to help people progress into sustained employment and long-term careers.
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