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Company Description
NEP Telephone Company is a local telecommunications provider delivering high-speed fiber internet, TV, and phone services for homes and businesses from its headquarters at 720 Main Street, Forest City, PA 18421. Built on a 100% fiber network, NEP offers symmetrical broadband with speeds up to 5 Gig to eliminate buffering and lag, combined with straightforward, transparent pricing that includes no contracts or hidden fees and free professional installation valued at $150. Residential customers can choose from internet plans designed for streaming, gaming, and remote work; TV packages featuring 200+ channels, DVR, and TV Everywhere; and home phone with unlimited, crystal-clear nationwide calling. NEP enhances in-home connectivity with Managed WiFi and the CommandIQ app, empowering users to set up parental controls, create secure guest networks, view and manage connected devices in real time, prioritize bandwidth for critical activities, and add advanced security to block online threats. For organizations, NEP provides tailored business internet and voice services, with dedicated business plans and bundled options that scale to operational needs while maintaining reliability and performance. Customer support is knowledgeable, friendly, and local, reflecting the company’s commitment to the community and faster response times. NEP simplifies account management with tools such as an availability checker, online bill pay, web mail access, a speed test, and a comprehensive support center with resources, FAQs, and policy documents. Additional programs like Refer a Friend and the Lifeline discount help customers save and ensure eligible households remain connected. With a focus on dependable service, community-centric support, and practical technology that prioritizes security and ease of use, NEP makes connectivity simple, reliable, and stress-free for both residential and business customers.
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