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Company Description
Hofstad Search is a specialist recruitment firm founded in 2002 by Pia and Peter de Wijer in Den Haag, the Netherlands, with a clear focus on the customer contact domain. The firm delivers executive search, permanent recruitment, and interim management solutions for Customer Care, Contact Center Management, and Customer Experience (CX) functions. For every vacancy they handle, relevant experience in the customer contact field is essential, and their portfolio spans management, staff, and professional roles in both in house and outsourced contact center environments. Typical mandates include operations managers, contact center managers, back office managers, quality and process improvement leaders, WFM and team leadership, client operations management, sales leadership, HR and talent acquisition, and service coordination, with assignments across the Netherlands and internationally including Belgium and Suriname. Hofstad Search combines deep sector knowledge with high quality matching, leveraging an extensive proprietary database, active networks, sourcing, referrals, social media, their website, and targeted search. The founders bring complementary expertise: executive search and staffing leadership grounded in organizational psychology, and senior consulting and interim transformation leadership backed by academic training in AI and law. Beyond hiring, the firm provides personal career coaching and talent acquisition recruitment consultancy to review, design, and improve recruiting processes and departments, including the temporary takeover of TA leadership when required. Hofstad Search operates with discretion and passion, adheres to the Dutch recruiter code, and follows GDPR privacy practices. Their mission is to create successful, lasting matches and long term relationships, acting as a trusted sparring partner for both clients and candidates within the customer contact and CX community. A distinctive presence across social channels and a strong Hague and Scheveningen identity underline their commitment to the market they have served for over two decades.
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