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Company Description
Diamond Personnel is a Canadian leader in nanny, eldercare, and executive household staffing, proudly serving families since 1988. With more than 37 years of experience, over 10,000 families served, and a 98% placement success rate, the agency specializes in full-time, long-term, live-out placements of nannies, caregivers, and a wide range of household professionals including housekeepers, household managers, personal chefs, butlers, and family assistants. Headquartered in North York, Ontario, and serving clients nationwide across Toronto, Calgary, and Vancouver, Diamond Personnel delivers a highly personalized, ethical, and compliant recruitment experience that prioritizes safety, trust, and long-term fit. Its proprietary Diamond Experiencea proven five-step processencompasses a thorough discovery of family needs, a recruitment advantage with intensive sourcing, screening, testing and matching, a compliance navigator that provides guidance on labour standards, employment contracts, and payroll deductions, the Diamond Success System to support onboarding and integration, and a four-month replacement guarantee that underscores their commitment to getting it right the first time. Candidates are rigorously vetted; only the top 10% are accepted following extensive interviews, reference checks, language fluency verification, and experience validation, with First Aid and CPR training offered to all hires. Recognized by numerous awards, including Canada Prestige Awards Nanny Agency of the Year (2022), City Parent Readers Selection Awards (Best Nanny Agency across multiple years), LUXlifes Best Canadian Nanny & Household Staffing Agency (2020, 2021, 2023, 2024), and GTAs Top Childcare Staffing Service (20232025), the firm is known for its deep candidate network and exceptional client service. As parents and employers of household staff themselves, the team understands the realities of family life and brings a compassionate, practical approach that helps clients transition back to work, reclaim personal time, enjoy their homes, and build lasting, respectful relationships with the professionals who support them.
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