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Company Description
Sorriso Technologies is a digital self-service software company that helps enterprises deliver simple, seamless customer experiences across billing, payments, document access, and personalized video engagement. Since 2001, the company has focused on reducing call center traffic, paper correspondence, and friction in common account tasks by unifying communications and transactions in one branded experience. Its Sorriso Smart Suite brings together four modular products that can be deployed in weeks, in the cloud or on premise, and adapted to each clients brand and operational model. Smart View centralizes customer communications and documents into a secure, searchable archive accessible on any device, ingesting print streams to produce PDFs, integrating billing and payment, and supporting proactive notifications. Smart Bill transforms online billing with interactive statements delivered via web, mobile, email, and text, providing clarity through charts, filtering, and paging, enabling consolidated bills and eventtriggered personalization, and exposing JSON APIs for custom portals and apps; a Business Edition adds enterprise hierarchies, rolebased access, virtual bills, and hierarchical reporting. Smart Pay delivers a fully branded payment portal that preserves site look and feel to reduce abandonment, enabling fast, flexible payments with stored bank and card details, scheduled and billtriggered autopay, multiaccount options, crosschannel payment history, and PCI DSScompliant protection. Interactive Video personalizes onboarding, support, and offers, using account and behavioral data to anticipate needs, answer questions before they are asked, and increase engagement with explainer content. A shared platform underpins the suite with an agent portal, registration and single signon, email/SMS services, and a brand framework to ensure consistency across mobile, tablet, and PC. Designed for continuous improvement and rapid change, Sorriso serves telecommunications, cable, utilities, financial services, and healthcare organizations ranging from individual to the largest business accounts, with client testimonials citing exceeded ROI, predictable schedules, localized rollouts, and measurable reductions in effort by providing the right information in the fewest clicks.
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