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Company Description
Sierra is an AI platform that helps businesses build better, more human customer experiences by enabling enterprise-grade agents that operate across chat and voice, on any channel and in any language. Through its Agent OS, Sierra allows teams to develop, configure, and continuously optimize agents that are grounded in brand identity, policies, and knowledge, and that can reason, predict, and take secure actions in real time via deterministic integrations with systems like CRM, order management, and broader call center ecosystems. Companies use Sierra to engage and delight customers with always-available, empathetic conversations; to support complex inquiries such as exchanges, subscription updates, or account changes; and to adapt quickly with analytics, reporting, and embedded quality assurance workflows that make every interaction auditable and improvable. Trust, safety, and compliance are foundational: Sierra provides guardrails and real-time supervision to keep agents on topic, encrypts and masks personally identifiable information, upholds strict data governance, and does not use customer data to train models. The platform’s voice capabilities deliver faster, higher-quality phone experiences with comprehensive summaries and intelligent routing when human escalation is needed, ensuring consistency across channels from a single build. Sierra serves leading brands across technology, retail and consumer goods, financial services, healthcare, media, telecommunications, and travel and hospitality, with customer stories that demonstrate measurable impact, such as Casper achieving a 74% resolution rate and more than a 20% CSAT increase, CLEAR reporting an average 4.7/5 satisfaction score, and companies like Sonos, SiriusXM, Rocket Mortgage, Gap Inc., SoFi, Safelite, The North Face, Wayfair, Deliveroo, Discord, DIRECTV, Minted, Hy‑Vee, Brex, ADT, Sweetgreen, R1 RCM, Redfin, Tubi, CDW, Ramp, Rivian, and WeightWatchers adopting AI agents to elevate service and loyalty. Sierra emphasizes augmentation—not replacement—of human teams, ensuring a seamless handoff to people when desired while giving care agents “superpowers.” Backed by substantial investment and global expansion plans, Sierra is focused on powering the world’s best customer experiences with secure, brand-aligned AI agents that drive CSAT, NPS, and revenue.
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