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Company Description
Eyes & Ears is a Netherlands based boutique recruitment and consulting firm dedicated to Customer Experience (CX), Employee Experience (EX), and change management. Founded in 2020 by CX headhunter and owner Valerie Vafi, the firm positions itself as the first dedicated CX recruitment agency in the Netherlands and connects organizations with proven senior CX, EX, and Change professionals. Eyes & Ears strengthens clients via a detachering plus model that blends its own consultants with a carefully selected pool of independent experts, offering flexibility, continuity, and quality. The company delivers permanent search, executive headhunting, and interim resourcing, and also advises on defining CX roles, competency profiles, and selection processes as part of the broader employee experience. Its working style is high touch and partnership oriented, never hit and run: engagements are customized, people centric, and results focused, with the team embedded alongside client stakeholders to drive momentum, measurable outcomes, and lasting adoption. Assignments typically range from 3 months to 3 years and balance quick wins with longer term roadmap execution, breaking silos, aligning stakeholders, and turning insights into practical improvements that stick in daily routines. Representative clients include Gemeente Den Haag, CBR, UWV, Essent, Kramp, VidaXL, DELA, Tilburg University, and ABN AMRO, reflecting cross sector reach across government, financial services, energy, ecommerce, and education. Eyes & Ears looks beneath the surface to understand culture and behavior, then makes change concrete, workable, and measurable, staying until it is visible in how people collaborate and deliver. By combining headhunting, interim capacity, and hands on guidance, the firm helps organizations professionalize CX and EX, build the right leadership and expertise, and embed a customer and employee driven way of working that delivers sustainable value for clients, employees, and the business.
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