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Company Description
HKR is a global HR partner that builds and operates remote offshore teams for U.S. ecommerce and technology companies. Founded in 2016, the company combines European roots with a U.S. presence to deliver long-tenured, brand-embedded teams that scale reliably and stay for years, not months. With roughly 230 employees and active teams across Romania, the United States, the Philippines, Ukraine, Serbia, South Africa, Brazil, Venezuela, Portugal, and Ireland, HKR provides an end-to-end model that covers recruiting, hiring as Employer of Record (EOR), and ongoing co-management. HKRs recruiters source, screen, and assess candidates to client standards; once selected, talent is employed compliantly by HKR, with international labor, tax, and payroll handled centrally in 150+ countries. Each engagement is supported by a dedicated Operations Manager and HR Business Partner who align performance, culture, and workflow, enabling consistently high results and minimal management overhead for clients. The firms sweet spot is customer experience, sales, marketing, and ecommerce operations, including multilingual CX across email, chat, and social, order processing, content moderation, affiliate program management, strategic outbound and account management, and marketing operations. Teams are fully embedded in clients tools such as Slack, Google Workspace, and leading CX platforms, start small, and scale quickly as demand grows. HKR reports over one million hours delivered, an average client relationship of more than three years, and an employee net promoter score of 78, signaling stable output and high retention. Trusted by growth brands and consumer tech platforms, HKR emphasizes data-driven management, flexible engagement terms, and a collaborative, feedback-rich operating cadence. For companies seeking a cost-efficient, low-risk path to global scale, HKR offers a durable alternative to short-term outsourcing: dedicated, co-managed teams that feel in-house while reducing cost and complexity.
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