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Company Description
Eastonworld is a premier executive search and advisory firm with 30 years dedicated to customer experience (CX), specializing in the exclusive placement of leaders and specialists across BPO, teleservices, and call center outsourcing. The firm partners selectively with client companies worldwide to augment permanent staffing, build long-term relationships, and deliver timely introductions to top-tier candidates, contact center facilities, and M&A opportunities. Through its Client Services and a vast network of outsourcing affiliates, Eastonworld provides end-to-end talent solutions and advisory offerings that include executive search and professional recruiting, large-scale recruitment projects, and recruitment process support; identification and selection of outsourcing partners and vendors; business development and distribution channel strategies; marketing approaches; and customer service and operations consulting. Its CRM Brokerage Services division supports in-house and outsourced contact centers, call center equipment providers, and CRM vendors with brokering, vendor identification, and selection. Eastonworld also delivers facility services, locating nearshore and offshore contact centers and offering turnkey operations with staffing and payroll support, as well as BOT models, monthly seat leases, or hourly structures. Since 2014 the firm has expanded into M&A advisory, connecting buyers and sellers globallyincluding institutional investors, private equity, venture capital, and owner-operatorsto execute straight purchases, earn-outs, and joint ventures among BPO companies. Typical engagements range from rapid hiring sprintssuch as 75 sales representatives to open a region or 750 service agents for national rolloutsto bespoke executive searches for senior CX leadership, sales, consulting, and M&A profiles. A structured delivery model encompasses assessment, review and improvement of hiring processes, profile development, proposal, implementation, and continuous follow-up, keeping stakeholders aligned on goals, metrics, and timelines. Serving primarily American companies seeking international partnerships across Canada, the Caribbean, India, Central and South America, Mexico, Panama, and the Philippines, Eastonworld is recognized for its pragmatic, partnership-driven approach to elevating CX outcomes.
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