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JAM Recruitment

The #1 rated telephone answering service
0.0 (0)
United Kingdom
1977

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Company Description

JAM is a UK based telephone answering and outsourced call handling specialist that has been trusted by businesses for more than 46 years. Established in 1977, the company delivers a 24/7 virtual receptionist service, emergency response and engineer callout coordination, outsourced call centre operations, appointment booking, order taking, call transfers, FAQ handling, and virtual office solutions such as mail forwarding, meeting rooms, and registered addresses. JAM differentiates itself with fully bespoke scripts and proprietary call handling software designed to manage complex call flows, including escalation paths and real time engineer dispatch. Its client portal provides message viewing with advanced search, live availability management for teams, caller recognition, VIP flagging, and detailed reporting and analytics, combining gold standard people with cutting edge technology. The company proudly holds ISO 9001 certification for the third consecutive year, underpinned by rigorous process audits, ongoing staff training, and AI driven quality assurance and co pilot tools to enhance consistency, reliability, and customer experience. With UK based receptionists answering in the client’s name around the clock, JAM helps organizations capture every opportunity, reduce overheads versus in house reception teams, and scale support flexibly through simple 30 day rolling agreements and fair pricing with no long contracts. Independently rated Excellent on Trustpilot, and cited by customers for responsiveness and reliability, JAM supports SMEs and large enterprises alike across diverse sectors, from healthcare and financial services to manufacturing and consumer brands. Whether a business needs overflow support, full front of house coverage, or mission critical out of hours callout management, JAM builds a tailored solution that safeguards every call, protects brand reputation, and turns conversations into measurable results.

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Industry Focus

Financial ServicesHealthcare & Life Sciences

Profile Expertise

Generalist - white collar professionalsSenior ExecutivesTechnology & Digital

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