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Company Description
Charles MacPherson Associates Inc. (CMA) is a specialist private staffing and training firm recognized as the gold standard in domestic service, partnering with highnetworth and ultrahighnetworth households as well as serviceoriented corporate clients worldwide. Founded in 1996 by Charles MacPherson, the company operates across four integrated lines of businessPlacement, Academy, Training, and Consultingusing a consultative approach grounded in best practices developed through the Charles MacPherson Academy. CMA focuses exclusively on fulltime, permanent placements and recruits a wide range of household professionals, including housekeepers, house managers, estate managers, butlers, personal assistants, private chefs, private drivers, and property managers. Candidates undergo a rigorous multistep screening process, and background checks such as criminal record searches, credit bureau reports, and driver abstracts are coordinated in accordance with job scope and applicable laws. Beyond recruitment, CMA designs and delivers inperson and online programs in household management, etiquette, customer service, and hotel butler training to elevate service standards for private residences and hospitality organizations. Its consulting practice addresses the operational challenges of residences, estates, ranches, holiday properties, and even palaces, producing tailored staffing plans and comprehensive household manuals to optimize service delivery. Headquartered in Canada with ontheground expertise in Toronto, Montreal, and Vancouver, CMA serves clients throughout North America and internationally across Europe, Africa, the Middle East, and Asia. The firms client base spans private families, family offices, luxury hotels and resorts, private banks, and premium retail brands, reflecting a deep understanding of hightouch, discretionled service environments. Guided by decades of field experience and a reputation for confidentiality, CMA blends meticulous recruitment with practical training and advisory to help clients design, staff, and sustain exceptional service cultures at home and in hospitality.
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