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Caret

Where ambitious companies find exceptional Customer Success talent.
0.0 (0)
Lagos, Nigeria
11-50 employees

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Company Description

Caret is a specialist talent partner focused on building and managing high quality customer success and customer support teams for high growth companies. Positioned as a full service customer experience platform, the firm helps ambitious businesses retain customers by ensuring every interaction is handled by well trained, empathetic, and metrics driven professionals. Caret attracts and evaluates candidates with a rigorous vetting process, upskills them on leading CX tools and workflows, and then deploys and manages them as part of scalable teams that align to each clients playbooks and brand voice. Clients engage Caret to source and hire permanent contributors, stand up contract support pods, or to outsource elements of their recruiting operations for customer support and success functions. Typical roles include customer support representatives, customer success managers, onboarding specialists, technical support agents, QA leads, and team leaders operating across email, chat, social, and phone channels. Caret emphasizes readiness on platforms such as Zendesk, Intercom, Salesforce, HubSpot, and Freshdesk, and it builds continuous enablement into its model through coaching, QA feedback loops, and performance reporting tied to SLAs like CSAT, first response time, resolution time, and retention or expansion indicators. For candidates, Caret offers a clear pathway to launch and grow a customer support or customer success career, combining access to compelling opportunities with skills development so talent can ramp quickly and progress into more advanced roles. For employers, the value proposition is faster hiring, consistent quality, and flexible engagement models that reduce risk and administrative burden while keeping customer experience at the center. By uniting careful selection, practical training, and hands on team management, Caret enables companies to deliver exceptional support experiences that strengthen loyalty and drive long term growth.

Services

Permanent Recruitment
Contract Staffing

Service Delivery Models

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Specialization

Industry Focus

Technology

Profile Expertise

Generalist - white collar professionalsTechnology & DigitalSales & Business Development

Who we worked with

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FAQ

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