Ratings
0.0
Based on 0 verified reviews
Industry Knowledge
0.0
Hiring Speed
0.0
Candidate Quality
0.0
Candidate Experience
0.0
Communication
0.0
Value For Cost
0.0
Company Description
Workz Sweden AB is a Stockholm-based specialist dedicated to strengthening customer service functions through precise staffing and recruitment, targeted training, and data-driven operational development. Focusing exclusively on customer service and customer-facing roles, Workz combines scientific matching with long experience and modern research to help companies build high-performing teams that deliver measurable improvements in customer experience and business outcomes. Its recruitment and staffing approach leverages analyses of thousands of employees’ performance alongside validated personality and aptitude patterns to predict on-the-job success, cultural fit, and retention. New hires are supported with a structured six-month onboarding and coaching program that develops practical dialogue skills and culminates in a certification in the “customer service craft,” creating quality assurance for both the individual and the employer. The firm recruits leaders and specialists within customer service, administrative and back-office roles, technical support and service desk, investigators and claims adjusters, as well as commercial profiles including sales, business development, key account management, and inside sales. Through Workz Academy, the company designs practical, company-specific workshops and longer programs that strengthen verbal and written communication, coaching and feedback routines, and leadership capabilities, producing benefits such as consistent multi-channel service standards, shorter handling times, improved team confidence, and higher CSAT/NKI. Its consulting practice delivers a structured “Health Check” that benchmarks 25 areas of the service function and provides a prioritized action plan in under a month, then supports execution across strategy, channel mix, AI functionality, case management, KPIs, ways of working, and organization. Deep-dive analyses into contact drivers and true operational capacity help unlock immediate efficiency gains and savings. Workz serves large and mid-sized organizations in customer-intensive sectors including banking, finance and insurance, e-commerce and technology, as well as energy and public utilities, positioning customer service as a strategic resource that builds loyalty and profitability by aligning leadership, technology, and process. From its base at Kungsgatan 60 in central Stockholm, Workz partners with clients to find the right people, equip them with the right tools and training, and evolve o
Specialization
Industry Focus
Who we worked with
No featured clients provided
No video introduction provided
FAQ
No FAQ provided
Similar Agencies
A-Staffing Construction
0.0 (0)
Gothenburg, Sweden
Residential DevelopmentCommercial Real Estate+11
StudentConsulting
0.0 (0)
Sweden
Software DevelopmentCybersecurity+18
Kareli Search & Interim
0.0 (0)
Malmoe, Sweden
All industries
Head Agent Executive Search & Interim
0.0 (0)
Stockholm, Sweden
Software DevelopmentCybersecurity+14
Curonova
0.0 (0)
Stockholm, Sweden
Government AdministrationLaw Enforcement+9
Interim Partner AB
0.0 (0)
Sweden
All industries