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Schuette Media GmbH

Total Customer Centricity since 1999
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Germany, Germany
11-50 employees

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Company Description

Schuette Media GmbH is a Hamburg-based CRM and MarTech consultancy focused on Customer Experience and engagement across the DACH region, uniting strategy and technology to deliver measurable outcomes. As a certified partner for Braze, one of the market’s leading customer engagement platforms, the firm supports clients end to end—from strategic roadmapping and KPI definition to technical implementation, ongoing operations, and continuous optimization. The team aligns brand and marketing strategy with CRM, data management, and analytics to orchestrate real-time, personalized, cross-channel communications spanning email, mobile, web, and in-app. Their approach begins with rigorous audits and potential analyses to identify opportunities in existing CRM and MarTech setups, followed by clear architecture and integration plans that connect Braze with CRM systems, customer data platforms, and related tools. Technically, Schuette Media GmbH handles configuration, API integrations, webhooks, custom events, QA, and go-live management, as well as performance tuning and troubleshooting at scale. On the data side, they design scalable data strategies, structure first-, second-, and third-party data, and integrate CDPs such as Segment or mParticle while leveraging Braze Audience Sync and AI-driven insights. Operationally, they build and run customer journeys, implement real-time triggers, optimize content and campaigns, and provide ongoing managed support to sustain performance. While technology-agnostic in consulting and versed in platforms like Salesforce, Adobe, SAP, HubSpot, Bloomreach, and Pipedrive, the firm prioritizes Braze for execution where it best fits the client’s goals. With experienced consultants working remotely and onsite across Germany, Austria, and Switzerland, and leadership that champions “Total Customer Centricity,” the company helps organizations turn data into relevant, timely interactions that strengthen retention and monetization while enhancing overall customer experience.

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Professional ServicesTechnology

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Technology & DigitalMarketing & CreativeSenior Executives

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