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Company Description
Obsidian Staffing is a nearshore remote staffing partner that helps law firms and other service businesses scale efficiently by supplying dedicated, bilingual professionals who work full-time as an embedded extension of the clients team. With a strong focus on legal operations and HIPAA-aware workflows, the company recruits, vets, and equips English- and Spanish-fluent staff located within a two-hour radius of its hub in Tepatitl�de Morelos, Jalisco, Mexico, ensuring reliable infrastructure, minimum internet speeds, and seamless communication through VoIP or softphone solutions. Clients interview shortlisted candidates before hire, then onboard them into day-to-day duties such as managing inbound and outbound calls, intake processing, case scheduling (QME/PTP), hearing calendar coordination, EAMS/WCRIB/RFA tasks, medical records requests, settlements follow-up, DA counteroffers tracking, file organization, fax and mail handling, and customer service support; teams can also assist with Medi-Cal reporting, demand and representation letters, cross-exam/deposition coordination, and interpreter support. Obsidian maintains rigorous hiring standards, including background checks, English proficiency assessments, and HIPAA compliance exams, and it provides equipment and IT support to enable secure, compliant workflows. The firms straightforward model features flat-rate monthly pricing for full-time staff, no hidden fees, and a one-time deposit that covers setup and payroll contingency, giving clients predictable costs and meaningful savings versus local hiring. Staff mirror the clients office schedule, observe major U.S. holidays, and are trained for rotation to ensure continuity during vacations. Established in the U.S. since 2008 and operating in Mexico since 2016, Obsidian Staffing has earned trust across legal and healthcare-related organizations, including dental practices, by delivering reliable talent, streamlined hiring, and hands-on implementation support that reduces overhead and accelerates growth while preserving service quality and data privacy.
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