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Company Description
Kalutasan, Inc. is a US-based, female-owned staffing firm that connects Managed Service Providers (MSPs) and growing businesses with dedicated offshore IT and administrative talent from the Philippines. Founded by veteran entrepreneurs and former MSP owners Barbara and James Kudla, the company leverages first-hand industry experience to recruit, technically vet, and integrate Level 1 and Level 2 help desk technicians, service desk specialists, and virtual assistants who deliver immediate impact. Kalutasan focuses on providing cost-effective, dedicated resources and building long-term partnerships anchored in reliability, measurable performance, and seamless collaboration across time zones. Its delivery model combines rigorous screening with two signature enablement programs—Tech Titan Integration, which prepares clients to successfully embed overseas team members by aligning expectations, communication rhythms, culture, and workflows, and Crusader Training, which provides ongoing technical upskilling and management assistance to drive productivity, quality, and retention. By sourcing exclusively from the Philippines, Kalutasan enables clients to save up to 75% on labor costs associated with mandated contributions, health insurance, retirement, and vacation while maintaining high service standards and coverage. Client testimonials consistently cite fast time-to-productivity, strong cultural fit, familiarity with common MSP toolsets (RMM and PSA), and uncommon post-placement support through regular check-ins, coaching, and KPI alignment. For candidates, the firm offers hands-on guidance, role-specific training, and sponsored certifications, creating clear career paths within the MSP ecosystem and fostering stability and growth. Whether augmenting a help desk with dedicated contractors or blending support with virtual assistants, Kalutasan acts as a trusted partner that understands the tools, processes, and service expectations at the heart of MSP operations, delivering an outsourcing solution that balances cost efficiency with quality so clients can scale confidently and serve end customers exceptionally well.
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