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Company Description
jukendu - Training und Beratung is a boutique training and consulting practice dedicated to strengthening pharmacy teams and leaders across Germany. Founded and led by pharmacist Britta Kluber, who brings more than 25 years of hands on pharmacy experience and has worked as a communication trainer since 2015, the firm designs and delivers modern, practice oriented upskilling that helps community pharmacies navigate digital change, including the rollout of the e prescription, while building consultative excellence at the counter. jukendu offers a portfolio of pharmacy specific programs such as communication training, team workshops, leadership development, 1 to 1 coaching, DISG based personality insights, the Lego Serious Play method for strategy and team alignment, and HV DialogPlus workshops focused on elevating patient interaction. Each engagement is tailored to improve counseling quality and medication therapy safety, boost customer satisfaction and loyalty, reduce staff turnover by increasing motivation and engagement, and grow revenue through confident, needs based add on sales. Content is delivered on site or online and is backed by practical tools, a blog, and a podcast that translate current challenges into actionable habits for everyday pharmacy work. Recognized with Top Expert awards in 2024 and 2025, jukendu combines clinical credibility with facilitation skill, meeting pharmacy owners, managers, PTAs and PKAs where they are and turning training into measurable behavior change. The practice also fosters social impact through the 1KindProApotheke initiative, which supports childrens education in Ghana in cooperation with Basics International, inviting pharmacy teams and sponsors to participate. By strengthening human skills alongside technical knowledge, jukendu helps pharmacies sustain high quality care, retain talent in a tight labor market, and emerge stronger from industry disruption with a confident, customer centric culture that keeps patients returning.
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