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Company Description
Frontier is a New York Citybased recruitment and international staffing partner that helps companies hire the top 1% of fulltime sales, customer support, and operations talent without paying a placement fee. The companys model blends rigorous talent acquisition with a compliant employment framework: Frontier becomes the legal employer of record for the hires, manages foreign payroll and compliance, and pays abovemarket wages, while the employees report daytoday into the clients team and work U.S. hours. Its screening engine is intentionally stringent and multistagecandidates progress from resume review to video screening, written English assessment, live interviews, and client final roundswith pass rates narrowing from roughly 22% at resume screen to about 1% reaching client finals, ensuring only the strongest professionals move forward. Typical roles include Sales Development Representatives, Customer Support Representatives, and Operations Associates with proven experience in D2C and B2B contexts and fluency across CRMs and support platforms like Zendesk, HubSpot, and Intercom. Frontier rapidly operationalizes hiring needs by meeting with client teams to understand culture and structure, delivering completed screening in as little as five days, sending curated video interviews for review, and scheduling candidate interviews directly on the clients calendaroften within 48 hours of receiving a brief. With teams and recruiting infrastructure on the ground in India and the Philippines and a global footprint of approximately 140 employees, the firm emphasizes retention (reported at 94%) and domesticquality performance, positioning its international talent to match onshore CSAT, NPS, and productivity benchmarks. Clients cite significant impactkeeping seats filled, reducing cost per ticket, and sustaining quality through growth and complex transitionswhile benefiting from the ability to scale up or down quickly without traditional agency fees. Frontiers approach is designed to outperform BPOs and marketplaces by deeply integrating talent into a clients culture and holding them to the same standards as their domestic teams.
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