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Company Description
Castellum Pro is a remote staffing and recruitment agency dedicated to helping small businesses scale with reliable, full-time remote employees from Latin America. Founded in 2017, the company focuses on roles such as virtual assistants, customer support representatives, sales support staff, and dedicated receptionists, delivering talent that works in the same US time zones and communicates fluently in English. Castellum Pro combines speed and rigor, offering access to a pre-vetted pool so clients can hire within 48 hours while maintaining a stringent six-step process that includes in-depth English testing, background checks, validation of experience with US companies, cultural fit assessment, and a final interview with the CEO to ensure quality. Since launch, the team has sourced and screened over 15,000 assistants and built a service designed to reduce payroll costs by up to 60% without compromising performance. Their model provides a personal, high-touch service rather than a marketplace; they handle HR administration such as time-tracking and payroll, offer simple monthly billing, and remove the burden of turnover by replacing workers at no extra cost if needed. For customer experience-led teams, Castellum Pro supports omnichannel operations—phone, email, chat, social media moderation, help desk and ticket handling—with familiarity in platforms like Zendesk and Freshdesk. The agency’s nearshore approach ensures real-time collaboration, better alignment with customer hours, and smoother communication, making onboarding and ongoing management straightforward for business owners. Castellum Pro positions itself as a strategic partner that sources, screens, and hires so clients can focus on growth, emphasizing transparency, adaptability, and reliability while contributing to community impact through scholarships in Latin America. With years of experience and a proven, repeatable recruitment process, the firm enables clients to capture every interaction, improve service levels, and scale efficiently with dependable remote talent.
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