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Company Description
Autonomo is a Hamburg-based retail technology company that automates physical stores to help retailers lower in-store prices and grow profit. Operating from Hohe Bleichen 12, 20354 Hamburg, the company delivers a complete, GDPR-compliant Just Walk Out shopping experience that lets customers tap, shop, and leave without checkout lines or cashiers, while ceiling cameras and computer vision accurately track baskets and charge automatically. Autonomo serves convenience stores, gas stations, bakeries, and other high-footfall formats, and supports clients end to end: viability assessment to model profitability; design of customer flow, range, integrations and timing; country-specific contracting with GDPR and data privacy provisions; procurement of off-the-shelf hardware through established suppliers; software integrations with a digital twin for payments, planograms, product data, and app; installation, testing, and training for chilled, ambient, frozen, alcohol, cigarettes, and coffee; and ongoing automation with AI-driven operations, 24/7 maintenance, and reporting. The platform is proven to increase profitability drivers by eliminating queues, enabling unlimited opening hours, reducing labor cost, and cutting shrink, with theft rates around 0.4%—approximately 10x lower than industry averages—while achieving customer satisfaction levels that are roughly double typical supermarket NPS. Recent traction includes processing over €1,000,000 in a three-month period and serving more than 1,500 monthly customers per site. Notable projects include Edeka Beckesepp in Freiburg, Orlen Gas Stations in Berlin, teo Migros in Marburg, and bakery deployments with Raffelhüschen in Sylt and Guter Gerlach in Eschwege. Founded in 2021 and led by Founder Chairman Patrick Mueller-Sarmiento and Founder CEO James Sutherland, with CTO Steve Morris, FD Kate Woods, and MD Germany Kata Jerekzek, Autonomo operates in both English and German and has expanded to twin headquarters in Hamburg and Edinburgh. The company’s engineering-led execution has earned recognition including AI Startup of the Year and AI Company of the Year in Scotland, Best Customer Experience RETA, AI Entrepreneur of the Year Scotland, and the Harvard Alumni Entrepreneur Award, alongside a StartUp World Cup finalist placement.
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